momentum annuities wake up and get your facts right

I have a small conventional annuity with momentum annuities it was been paid into an old bank account and i contacted them to renew the account details to pay into the correct account the details are DY*** Miss kr west a lady called Heleen Meyer says there is no policy in place with them in my name but they sent proof of the details a guy called Colin Thamane sent proof that the payment was been paid into my absa account still so how can there be no policy, get your facts straight