Momentum - *********** and no sense of urgency

They don't even deserve 1 star with their pathetic service and no sense of urgency..Been trying to close my 2 pot claim for the last 2 weeks now and still hasn't been done, it takes 30mins for someone that firstly has no idea what customer service is or means and then all they do is drop your call, then its another 30mins wait until that idiot drops your call again!!!...if you ask for a manager that you hoping is somewhat more competent than their staff, they tell you the manager will call you back, so now its a waiting game with momentum lets see if Zodwa Mokabane calls me today !!. This is not the first issue i am having with them, the last time my matter went up to the CEO and at least he had the decency to respond back resolve my issue, guess I will have to speak to him again because clearly his staff is *********** and only he knows what he is doing there. !!!