RU
Ronel U
1 reviews | Active since May 2023
15 Mar 2024, 09:36
Momentum and EJOBURG pension fund
So... I did receive communication from Momentum who administrate for EJoburg pension fund. They let me know that my claim was being processed. When I logged on to my portal it states that the reason for delay is "bank verification failed." That is not true. The delay was caused by Momentum NOT communicating with my employers to let them know that they did not receive all my documents from them. Not sure why they lie about the reason for delay.
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
15 Mar 2024, 09:42Thank you for bringing this information to our attention.
The matter has been referred to the Fund manager for assistance.
Kind regards
NH
The matter has been referred to the Fund manager for assistance.
Kind regards
NH
Momentum (SA)'s reply15 Mar 2024, 09:42
Official
Thank you for bringing this information to our attention.
The matter has been referred to the Fund manager for assistance.
Kind regards
NH
The matter has been referred to the Fund manager for assistance.
Kind regards
NH
RU
Ronel U's updateReviewer Update
15 Mar 2024, 14:54This matter has been going on since 1st February to date. Now Momentum sent an email saying that they have not received transfer forms from my broker.
My reference with Momentum is ***. To date I have not been paid anything
My reference with Momentum is ***. To date I have not been paid anything
RU
Ronel U's update15 Mar 2024, 14:54
Reviewer Update
This matter has been going on since 1st February to date. Now Momentum sent an email saying that they have not received transfer forms from my broker.
My reference with Momentum is ***. To date I have not been paid anything
My reference with Momentum is ***. To date I have not been paid anything
Momentum (SA)'s replyOfficial
15 Mar 2024, 15:02Your comments have been noted and referred to the fund manager.
Momentum (SA)'s reply15 Mar 2024, 15:02
Official
Your comments have been noted and referred to the fund manager.
RU
Ronel U's updateReviewer Update
15 Mar 2024, 15:10Thank you for response
Below are my previous reviews which have not been responded to by the fund
Below are my previous reviews which have not been responded to by the fund
04 Mar 2024 at 16:06
Unsatisfactory service from Momentum and eJoburg Retirement Fund
Please note that EJoburg fund administrators is Momentum.
I was emplyed by City of Joburg and retired on 31st January 2024 and completed necessary documentation and emailed to City of Joburg Development Planning Human resources department to Kgomotso Aphane.
I have confirmed that she forwarded my completed documents to Momentum who are the funds administrators. A collegue who left COJ service also on the same day as I did received his pension fund payout on 22nd February 2024 and his documents were sent to Momentum on 1st February 2024. Since I heard nothing from either fund or Momentum by the 28th February, I decided to follow with Momentum via email. I received a response from Maureen (no last name provided) who copied Kgomotso in on the response. I learnt from this response that Kgomotos from COJ ommitted sending one of the forms which I had completed namely the beneficiary nomination form.
My question to Momentum is...if I did not reach out to them when would they have communicated that some documents were missing??? This has set me back financially as my last payout from the City of Joburg was ALL taxed leaving me with not a cent.
My next question to Momentum is...Will the processing of my application start from scratch meaning I will only be paid in the next 3 to 4 weeks or will my application be expedited and treated as urgent??
I feel as this was never my mistake to begin with and given the lack of communication from Momentum my application should be processed and paid at least this week.
I await response from Momentum, eJoburg Retirement Fund and City of Joburg.
In the meantime I have received NO income since the 26th January 2024
I was emplyed by City of Joburg and retired on 31st January 2024 and completed necessary documentation and emailed to City of Joburg Development Planning Human resources department to Kgomotso Aphane.
I have confirmed that she forwarded my completed documents to Momentum who are the funds administrators. A collegue who left COJ service also on the same day as I did received his pension fund payout on 22nd February 2024 and his documents were sent to Momentum on 1st February 2024. Since I heard nothing from either fund or Momentum by the 28th February, I decided to follow with Momentum via email. I received a response from Maureen (no last name provided) who copied Kgomotso in on the response. I learnt from this response that Kgomotos from COJ ommitted sending one of the forms which I had completed namely the beneficiary nomination form.
My question to Momentum is...if I did not reach out to them when would they have communicated that some documents were missing??? This has set me back financially as my last payout from the City of Joburg was ALL taxed leaving me with not a cent.
My next question to Momentum is...Will the processing of my application start from scratch meaning I will only be paid in the next 3 to 4 weeks or will my application be expedited and treated as urgent??
I feel as this was never my mistake to begin with and given the lack of communication from Momentum my application should be processed and paid at least this week.
I await response from Momentum, eJoburg Retirement Fund and City of Joburg.
In the meantime I have received NO income since the 26th January 2024
Unhappy customer
Reply (2)
Ronel U’s reply
05 Mar 2024 at 07:27
To further insult me, eJoburg sends me this sms in response to my review..... "EJOBURG : Retirement Age : Effective Date: 2024-02-01: Notification of exit received. Ref: **********0." This is info I already know so why are you wasting my time sending me silly smses???
Ronel U’s reply
06 Mar 2024 at 10:48
I received an email from ejobur administrators who are Momentum. Attached was a letter addressed to L. Kruger which is not my name. In this attached letter it was stated that I did not choose which option I wanted
when I completed my forms. I DID COMPLETE THiS by marking an "X" in the relevant block. I responded to Maureen from Momentum yesterday informing her that this info was provided. I have NOT received a response until now.
when I completed my forms. I DID COMPLETE THiS by marking an "X" in the relevant block. I responded to Maureen from Momentum yesterday informing her that this info was provided. I have NOT received a response until now.
RU
Ronel U's update15 Mar 2024, 15:10
Reviewer Update
Thank you for response
Below are my previous reviews which have not been responded to by the fund
Below are my previous reviews which have not been responded to by the fund
04 Mar 2024 at 16:06
Unsatisfactory service from Momentum and eJoburg Retirement Fund
Please note that EJoburg fund administrators is Momentum.
I was emplyed by City of Joburg and retired on 31st January 2024 and completed necessary documentation and emailed to City of Joburg Development Planning Human resources department to Kgomotso Aphane.
I have confirmed that she forwarded my completed documents to Momentum who are the funds administrators. A collegue who left COJ service also on the same day as I did received his pension fund payout on 22nd February 2024 and his documents were sent to Momentum on 1st February 2024. Since I heard nothing from either fund or Momentum by the 28th February, I decided to follow with Momentum via email. I received a response from Maureen (no last name provided) who copied Kgomotso in on the response. I learnt from this response that Kgomotos from COJ ommitted sending one of the forms which I had completed namely the beneficiary nomination form.
My question to Momentum is...if I did not reach out to them when would they have communicated that some documents were missing??? This has set me back financially as my last payout from the City of Joburg was ALL taxed leaving me with not a cent.
My next question to Momentum is...Will the processing of my application start from scratch meaning I will only be paid in the next 3 to 4 weeks or will my application be expedited and treated as urgent??
I feel as this was never my mistake to begin with and given the lack of communication from Momentum my application should be processed and paid at least this week.
I await response from Momentum, eJoburg Retirement Fund and City of Joburg.
In the meantime I have received NO income since the 26th January 2024
I was emplyed by City of Joburg and retired on 31st January 2024 and completed necessary documentation and emailed to City of Joburg Development Planning Human resources department to Kgomotso Aphane.
I have confirmed that she forwarded my completed documents to Momentum who are the funds administrators. A collegue who left COJ service also on the same day as I did received his pension fund payout on 22nd February 2024 and his documents were sent to Momentum on 1st February 2024. Since I heard nothing from either fund or Momentum by the 28th February, I decided to follow with Momentum via email. I received a response from Maureen (no last name provided) who copied Kgomotso in on the response. I learnt from this response that Kgomotos from COJ ommitted sending one of the forms which I had completed namely the beneficiary nomination form.
My question to Momentum is...if I did not reach out to them when would they have communicated that some documents were missing??? This has set me back financially as my last payout from the City of Joburg was ALL taxed leaving me with not a cent.
My next question to Momentum is...Will the processing of my application start from scratch meaning I will only be paid in the next 3 to 4 weeks or will my application be expedited and treated as urgent??
I feel as this was never my mistake to begin with and given the lack of communication from Momentum my application should be processed and paid at least this week.
I await response from Momentum, eJoburg Retirement Fund and City of Joburg.
In the meantime I have received NO income since the 26th January 2024
Unhappy customer
Reply (2)
Ronel U’s reply
05 Mar 2024 at 07:27
To further insult me, eJoburg sends me this sms in response to my review..... "EJOBURG : Retirement Age : Effective Date: 2024-02-01: Notification of exit received. Ref: **********0." This is info I already know so why are you wasting my time sending me silly smses???
Ronel U’s reply
06 Mar 2024 at 10:48
I received an email from ejobur administrators who are Momentum. Attached was a letter addressed to L. Kruger which is not my name. In this attached letter it was stated that I did not choose which option I wanted
when I completed my forms. I DID COMPLETE THiS by marking an "X" in the relevant block. I responded to Maureen from Momentum yesterday informing her that this info was provided. I have NOT received a response until now.
when I completed my forms. I DID COMPLETE THiS by marking an "X" in the relevant block. I responded to Maureen from Momentum yesterday informing her that this info was provided. I have NOT received a response until now.
Momentum (SA)'s replyOfficial
15 Mar 2024, 16:00Noted and referred
Momentum (SA)'s reply15 Mar 2024, 16:00
Official
Noted and referred
RU
Ronel U's updateReviewer Update
26 Mar 2024, 17:14I keep being asked for the same things more than 3 times. I'D copy, bank statement , what percentage I'm cashing out etc. Every damn day the same ****. I've been dealing with Maureen Letwaba and Roshni Francis from Momentum. They do not give feedback unless you make contact with them. This is going on for more than 2 months and I still haven't be paid. City of Joburg staff should just withdraw their funds before turning 55 years and rather invest with a more reputable company. This is the worst service I have ever received. PEOPLE DONT INVEST EVER WITH MOMENTUM, YOU WILL CRY!!!!
RU
Ronel U's update26 Mar 2024, 17:14
Reviewer Update
I keep being asked for the same things more than 3 times. I'D copy, bank statement , what percentage I'm cashing out etc. Every damn day the same ****. I've been dealing with Maureen Letwaba and Roshni Francis from Momentum. They do not give feedback unless you make contact with them. This is going on for more than 2 months and I still haven't be paid. City of Joburg staff should just withdraw their funds before turning 55 years and rather invest with a more reputable company. This is the worst service I have ever received. PEOPLE DONT INVEST EVER WITH MOMENTUM, YOU WILL CRY!!!!