CX
Customer X
1 reviews | Active since Jan 2013
18 Sept 2019, 14:26
Momentum acting VERY suspiciously about their one-off fee
I made an additional payment into an existing RA with Momentum. They charged a 4% fee (which is ridiculously high compared to others). Now they are refusing to give me a statement showing that fee was paid because it is a "one-off fee". What kind of idiotic reason is that?
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
18 Sept 2019, 15:31Dear Derek
We received your complaint and we are investigating the matter.
We will provide feedback to you as soon as possible.
Regards
NdA
We received your complaint and we are investigating the matter.
We will provide feedback to you as soon as possible.
Regards
NdA
Momentum (SA)'s reply18 Sept 2019, 15:31
Official
Dear Derek
We received your complaint and we are investigating the matter.
We will provide feedback to you as soon as possible.
Regards
NdA
We received your complaint and we are investigating the matter.
We will provide feedback to you as soon as possible.
Regards
NdA
Momentum (SA)'s replyOfficial
19 Sept 2019, 14:09Dear Dr Auer,
I have sent you a private email with the information that you have requested,
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
I have sent you a private email with the information that you have requested,
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Momentum (SA)'s reply19 Sept 2019, 14:09
Official
Dear Dr Auer,
I have sent you a private email with the information that you have requested,
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
I have sent you a private email with the information that you have requested,
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
CX
Customer X's updateReviewer Update
08 Nov 2019, 08:49Momentum contacted me and this was resolved satisfactorily for us. Thank you
CX
Customer X's update08 Nov 2019, 08:49
Reviewer Update
Momentum contacted me and this was resolved satisfactorily for us. Thank you