MOMENTUM - ABSENCE OF CLIENT CARE

Good evening. Hubby passed on on the 3rd of November 2021, al relevant documentation was forwarded to Momentum, as they do Transnet's pensions, on the 10 of November 2021 - time laps due to Home Affairs with the Death Certificate. First, Transnet has a funeral benefit for all is employers, guaranteed to be paid out with in 24-36 hours, only paid after I started to make a noise and that was the week after we had the memorial service (12/11/21), reason, sorry we can't explain why it got lost. All was emailed. Now I am suppose to receive a monthly pension, as to this point of time nothing has been paid. On Monday the 20th of December, the HC lady and I had a conference line with one of Momentum's employees, unfortunately his name was missed, in which he informed us that there was a mistake made with the December payment, but they are fixing it and on my question on when will it be can be expected, he answered that same week. All other answers the respond I got from him was "I can't say". Needless to say today is the 5th of January 2022 and still nothing. I must sort my medical aid out, but can't as I have no idea of what I will be able to afford. However I must phone them again tomorrow around 12:00. I will not advice any person to make use of Momentum as there is no worry about their clients. 1 star is already too much, maybe for the lady whom tried to assist today although she herself couldn't.