Momentum

Bad service from momentum ,everytime i call on my mums behalf i get ****py service from them..I called this morning the first consultant pretended not to hear me and hung up the phone,the second consultant i gave them my mums policy number and she put me through to another department/consultant which resulted in me having to wait for them to answer which thier never did after being on hold for 7 minutes i eventually hung up ,thier services is very pathetic considering is the second this has happened.