MOMENTUM 2-POT CLAIMS FAILURE _ ****ING NIGHTMARE SERVICE TO SAY THE LEAST!!!!

I don't understand if you've known about members withdrawing from their funds as from 1 September 2024, why are you not better prepared????????????

I submitted my 2-Pot claim via email on the 3rd of September as the WhatsApp portal crashed during the time that I tried to apply for my Savings portion of my pension fund.

Now, more than a week later I STILL DON’T have funds paid out to me… I STILL HAVE NOT had any contact from a Momentum representative after numerous emails to contact me and advise the status of my claim.

Phoned the ***number numerous times WITHOUT success in reaching anyone with the irritated message every 15 seconds that their lines are extremely busy. Take note that each call was between 10-20mins per call and I still DID NOT speak to anyone!!!!!!!!!!!!!!!!

A collegue of mine submitted a claim on the 4th of September via email, and her funds were paid out on Monday, the 9th of September already!!!!!! SAME FundsAtWork though… but she has gotten her money!!!!!!!!!!

What the ACTUAL **** IS WRONG with Momentum????

Can someone please make contact with me to have this ****ing bull**** issue resolved and give me feedback on this?????????????

You have until close of business today to phone me on *** OR *** to explain and provide me with feedback OR I will make contact with the Ombudsman and ensure that the person handling my claim and Momentum will suffer the consequences of this ****show.