*********** Momentum

I moved over ALL my policies to Momentum. I’ve given our Financial Adviser, EVERYTHING that momentum requested. All the forms... completed and signed. Only to find out 6 months later that not ONE DEBIT order went off?? After investigating we concluded that momentum tried to deduct the debit order from an OLD ABSA account which was in my name. This account number has never been given to momentum or our financial advisor or my previous Insurance Company. I never authorised the debit order to go off from this old account. I never signed ANY papers containing this old account number concerning momentum. So now my questions to MOMENTUM which I want answers for, is the following: 1) Where is the authorisation from MYSELF to deduct the money for my policy from my old absa account? ***) I want proof of me signing the paperwork?! 2) WHY was the stack of filled in paperwork sent fully completed by our Financial Adviser - ignored by momentum; containing the CORRECT banking details for which the said policy must be deducted from? 3) WHY is this only brought to our attention NOW - 6 months afterwards? 4) HOW LONG STILL is it going to take for MOMENTUM to sort out this issue? *** ***