momentarily - stagnating and unfriendly.

Why is it that I cannot get someone to help me or represent me? I have been promised a lot of answers to questions I have and no one responds. One person helps me and then sends me to another department who then asks what the nature of the problem is. When I hit reply and thank them for assisting me, a totally different person answers me, only to again try and find out what the issue is. I then hit reply and explain again, guess what? Yep, someone else again... This forces me to wait a few days and create a whole new line of communication and hope that I have EVERYTHING they need to assist me, otherwise I just have to hit reply again for that one small thing they might want, like a middle name, even though I don't have one, and let the whole circle circus start again. For the amount of money I am paying, I hoped that I would be in better hands!

Don't think that momentum cares about you as an individual, you are just a number on the bottom line. LACK OF COMMUNICATION.