CW
Cassandra W

1 reviews | Active since May 2014

25 Oct 2017, 13:54

Missing R 1500.00

I purchased R 1500.00 worth of Takealot Vouchers via the Momentum Mulitply shop on Monday the 16th of October. On Monday the 23rd I called Momentum to inquire where the vouchers were as I have yet to receive them. The call centre advised they were unable to help me instantly & will log a query, I have yet to have any feedback and upon trying to call Momentum 3 times today the call has been dropped after waiting for minutes on end. I am extremely frustrated as I am unable to get feedback nor voucher's that I have paid for! This is R 1500.00 we are talking about and I think waiting over a week to receive something I have paid for already is long enough.

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Replies (6)
Momentum (SA)
Momentum (SA)'s reply25 Oct 2017, 14:15
Official

One of our consultants will contact you shortly to assist.

Warm regards

Stacie

Momentum (SA)
Momentum (SA)'s reply26 Oct 2017, 09:35
Official

Please accept our sincere apologies for the inconvenience caused.

We have requested Takealot to resend your vouchers urgently.

Kind regards

Natasha

CW
Cassandra W's update26 Oct 2017, 16:38
Reviewer Update
Hi Natasha, Thank you for your feedback. Please note I received a call this morning advising I would receive feedback throughout the day on when I can expect the voucher's. I have yet to hear anything back or receive any vouchers. Monday will be going onto 2 weeks. At this stage Momentum Multiply has yet to rectify my issue. Thank you. Regards Cassandra
Momentum (SA)
Momentum (SA)'s reply27 Oct 2017, 11:39
Official

Once again, I would like to sincerely apologise for the inconvenience caused. We have received confirmation that the vouchers has been delivered.

Kind regards

Natasha

Momentum (SA)
Momentum (SA)'s reply27 Oct 2017, 11:39
Official

Once again, I would like to sincerely apologise for the inconvenience caused. We have received confirmation that the vouchers has been delivered.

Kind regards

Natasha

CW
Cassandra W's update27 Oct 2017, 12:18
Reviewer Update
Thank you to Rishaal Jhina from Momentum for checking if I had indeed received my vouchers from Takealot this morning (I had not). He sent them through via his personal email & I have since received them.