Missing Points & NO Feedback

Hi, I have sent through two emails and tried reaching the call centre on numerous occasions but I have had no feedback to my emails nor able to ever get through to the call centre. My issue is with Momentum Multiply in particular. On the 5th of January I went for my Health Assessment, achieved a green heart & earned my 100 points. A few weeks later I noticed my overall points total on my app was decreased by 100 points, I reviewed my statement on my phone & all my points are reflecting on my statement BUT not on my overall points value. The 100 points I had earned for my heart are "missing". I then logged on through my computer, my 100 point's do not reflect at all on my statement there and I apparently now have an Amber heart?? (But still no points) It shows that I did my assessment on the 5th, the claim of R 125.00 has come off my medical aid but I have NO points to show for it & a heart "downgrade" for no apparent reason.