Method of payment.

Can we kindly get some one better equiped to fix the above mentioned account as the debit order returned unpaid in December 2022 and ever since there has been issues with getting the debit order to run/collect as per norm on a monthly basis.We have made endless call and sent e-mails,spoke to a manager yet the problem is still persisting.Yet again this month the debit order has not collected and we have been assured that there will be no more special debit order.My last resort will be to contact Ombuds because I have no intention of my life long policy lapsing and at this rate I really have no hope in getting this matter fixed.It is so disappointing that a company as huge as Momentum cannot rectify a clients method of payment problem!!