Mediocre service

<p>I've submitted all the required documents for my late partners retirement annuity fund in December, went to the headquarters of Momentum in Centurion only to be informed that the documents were not submitted.</p> <p>Resubmitted to Ms Mpembe who was apologetic about the entire experience. (January)</p> <p>Informed me that an <span style="color: #000000; font-family: sans-serif; font-size: 13.3333px; orphans: 2; text-align: justify; widows: 2;">assessor will be assigned. Received an email confirming this and the different stages of the claim,time frame (+-4 weeks).(22 Feb)</span></p> <p> </p> <p><span style="color: #000000; font-family: sans-serif; font-size: 13.3333px; orphans: 2; text-align: justify; widows: 2;">Sent an email first week of April. to enquire as to the status of my claim. </span></p> <p><span style="color: #000000; font-family: Arial; font-size: 13.3333px; orphans: 2; widows: 2;">"Kindly be advised your claim is with the senior assessor and a feedback would be provided."</span></p> <p> </p> <p><span style="color: #000000; font-family: Arial; font-size: 13.3333px; orphans: 2; widows: 2;">Called Momentum on the 8th of May,14:24. Consultant promised to ring back as he needed to gather information. </span></p> <p> </p> <p><span style="color: #000000; font-family: Arial; font-size: 13.3333px; orphans: 2; widows: 2;">Patiently waiting for that call...</span></p> <p><span style="color: #000000; font-family: Arial, sans-serif; font-size: 13.3333px; orphans: 2; text-align: justify; widows: 2;"> </span></p>