1 reviews | Active since Aug 2016
Matured Policy
<p>My policy has matured and I decided that I am withdrawing it, I submitted all the relevant information by the 17/08/2016. Momentum stated that it will take 7 working days to pay out the money into my account. I called today, which is the 7th day to enquire about the payment, they tell me that they are still verifying my residential address with the local municipality and that they cant get hold of the municipality. I don't understand why I should be penalized because the municipality is not co-operating. To make matters worse, Momentum is not keeping me in the loop regarding all the developments related to my policy. I am still expecting to get my money today, as its the 7th working day.</p>
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Regards,
Nicolette D'Arch
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Regards,
Nicolette D'Arch
My number is ********** 259.
My number is ********** 259.
Dear Ms Nhlapho,
Unfortunately the Hellopeter website has blocked out your cell phone details you stated above (except for the last three digits). I will therefore provide you with feedback via Hellopeter.
Firstly, please convey my apologies to Mr Makoloi for the service delivery failure - this maturity instruction should not have taken so long to finalize. The issue regarding the verification of the minicipality documents was resolved and we have loaded an instruction on our system to disinvest the funds. To manage expectations, I need to explain our internal business process.
Mr Makoloi's funds are invested in a unit priced money market. This means that transactions loaded today will only execute a day later, as we need to wait for the previous day's prices to update the system. Therefore the soonest that the funds will be disinvested and reflect on our payment system, will be on Tuesday morning.
I will monitor this transaction and personally ensure that the minute the updated prices pull the disinvested value onto the payment system, that an immediate payment is made. An immediate payment means that a special payment is made for the funds to be available in Mr Makoloi's bank account about an hour or two after we have approved payment (i.e. on Tuesday morning).
I am sorry that as the system run has already executed today that we are not able to arrange payment sooner, but I will ensure that going forward that priority is given to this surrender transaction.
Kind regards,
Nicolette D'Arch
Dear Ms Nhlapho,
Unfortunately the Hellopeter website has blocked out your cell phone details you stated above (except for the last three digits). I will therefore provide you with feedback via Hellopeter.
Firstly, please convey my apologies to Mr Makoloi for the service delivery failure - this maturity instruction should not have taken so long to finalize. The issue regarding the verification of the minicipality documents was resolved and we have loaded an instruction on our system to disinvest the funds. To manage expectations, I need to explain our internal business process.
Mr Makoloi's funds are invested in a unit priced money market. This means that transactions loaded today will only execute a day later, as we need to wait for the previous day's prices to update the system. Therefore the soonest that the funds will be disinvested and reflect on our payment system, will be on Tuesday morning.
I will monitor this transaction and personally ensure that the minute the updated prices pull the disinvested value onto the payment system, that an immediate payment is made. An immediate payment means that a special payment is made for the funds to be available in Mr Makoloi's bank account about an hour or two after we have approved payment (i.e. on Tuesday morning).
I am sorry that as the system run has already executed today that we are not able to arrange payment sooner, but I will ensure that going forward that priority is given to this surrender transaction.
Kind regards,
Nicolette D'Arch
Hi. It's Tuesday morning and still momentum has not paid out the policy. I am really disgusted at the level of service with momentum. You pay your premiums on time, but when it's time to pay they give you the run around
Hi. It's Tuesday morning and still momentum has not paid out the policy. I am really disgusted at the level of service with momentum. You pay your premiums on time, but when it's time to pay they give you the run around
Good day
As per Ms D'Arch message the money will only be available today, the amount will be transferred today to the policyholder's account.
Kind regards
Michele Coetsee
Good day
As per Ms D'Arch message the money will only be available today, the amount will be transferred today to the policyholder's account.
Kind regards
Michele Coetsee
Dear Ms Nhlapho,
Please be advised that the maturity claim was finalized and the claim value paid via immediate payment into Mr Makoloi bank account this morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
Nicolette D'Arch
Dear Ms Nhlapho,
Please be advised that the maturity claim was finalized and the claim value paid via immediate payment into Mr Makoloi bank account this morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
Nicolette D'Arch