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I am disgusted with the service levels of the pension administration department. I queried the failure of the FNB pension administration to deduct tax on the January pension, following errors made by Momentum in incorrect tax deductions. MRA is adamant that tax was deducted although there is no indication of such deduction on the payslip.

Momentum also have the audacity to answer my emails with a simple, and anonymous "tax was deducted" .

I can prove that no tax was deducted but Momentum remains adamant that they did deduct tax.

There is just no way I can escalate the issue as no contact details are listed for management on any of the Momentum web pages.