Lost and frustrated

Surely this must be the worst investment company in South Africa! After 3 week of emails and countless phone calls they have not been able to sort out my pension resulting in substantial losses to myself (lost growth) and no pension income this month. Unanswered emails, no returned calls. With every call they have no idea who I am and my problem is explained from the beginning over nad over again. After 3 weeks I am now looking for another company to provide me with a living anuiity.