Losing Momentum

I left my previous workplace last year August and everything that needed to be filled and completed was done during the month of August. 2 months later I follow up and they(momentum) came back with a new claim form for me to fill and complete, which I did. Fast forward 4 months later and claim has still not bene paid out. Every week it's "your claim will be processed within the next week" I called yesterday and only then was my process forwarded to a manager who STILL also has to send to the administrator to process. I got an email this afternoon saying that my claim has been sent for approval. Once approved they will request a tax directive and ONLY THEN will the claim be paid out. The lady I spoke to on the phone yesterday said by Friday my **** should be processed and finished, so now what is this? If you don't wanna payout people's hard earned money just say it and stop giving us the unnecessary run around. It's been an annoyingly long 4 months and it look as though I must brace myself for another 4 months of this nonsense. Honestly this is very disappointing and upsetting to say the least. Another thing that irks me is the lack of communication. I sens out a loooooooot of emails but only get one unrelated response after forever after. Nxx