Looking for excuses not to pay

Purchased two polices with Momentum many years ago; the payout is scheduled for a specific future date. The moment has come for the payout, which was on October 1, 2024. I continued to pay my premiums on time each month, even throughout the COVID-19 pandemic. Nearly a month has passed, and all I have heard are reasons why the money has not been disbursed. No one should ever consider approaching Momentum. Totally unacceptable.