long wait for call to be answered (40 min average) and delay of claim payout

The service is extremely bad when you claim for your pension. i have signed the claim form with my previous employer last year November and submitted to Momentum. i started to do follow up from December and i was promise that my claim is inline approval. Then Admin told me that i need to fill section 3 and 7 "new form" then she will submit it for approval (9/1/2025). Puseletso promise that she will send me an email with progress status and never receive the mail.

Today (15/01/2025) i call in again only to learn that my form are not yet submitted for approval still hanging on your system. The saddest thing is that your call centre is forever busy even if you call at 8 in the morning you still be in a waiting call for an average of 40 minute.

VERY MUCH DISSAPOINTED WITH YOUR SERVICE, NO EMPATHY, NO CUSTOMER SERVICE, NO PROGRESS UPDATE AND YOUR FOREVER BUSY CALL CENTRE AND WE ALAWYS WAIT FOR 40 MINUTE TO GET OUR CALL TO BE ANSWERED.