MM
Mduduzi M
1 reviews | Active since Aug 2012
03 Feb 2021, 12:17
Long underwriting process with no escalation process
Took out a policy more than 5 years ago. When wanting to increase cover, underwriting process takes way too long and virtually there is no person who can assist with understanding why it takes so long. Service centre has no clue and all they do is give vague answers.
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
03 Feb 2021, 12:44Dear Mr. Madondo,
We appreciate you bringing your concerns to our attention - we will look into the points raised and will provide you with feed-back during the course of the day.
Regards,
Nicolette.
We appreciate you bringing your concerns to our attention - we will look into the points raised and will provide you with feed-back during the course of the day.
Regards,
Nicolette.
Momentum (SA)'s reply03 Feb 2021, 12:44
Official
Dear Mr. Madondo,
We appreciate you bringing your concerns to our attention - we will look into the points raised and will provide you with feed-back during the course of the day.
Regards,
Nicolette.
We appreciate you bringing your concerns to our attention - we will look into the points raised and will provide you with feed-back during the course of the day.
Regards,
Nicolette.
MM
Mduduzi M's updateReviewer Update
03 Feb 2021, 15:48Thanks, still not happy with the resolution. We as clients are potentially exposed. It's not the first time this case has been referred to re-insurer and I does not make sense why it's taking this long. This is another example of how Momentum fobbs you off. No definite timelines and to a large extent answering for the sake of answering (tick box exercise)
MM
Mduduzi M's update03 Feb 2021, 15:48
Reviewer Update
Thanks, still not happy with the resolution. We as clients are potentially exposed. It's not the first time this case has been referred to re-insurer and I does not make sense why it's taking this long. This is another example of how Momentum fobbs you off. No definite timelines and to a large extent answering for the sake of answering (tick box exercise)