RG
Riaan G
1 reviews | Active since Jul 2011
19 Sept 2024, 13:44
Long processing period
Been calling and asking where in the process they are with my withdrawal and I keep getting different answers. Seems no one knows. Today I call and the first thing you hear is that we have extended withdrawal waiting period to 4 weeks. This is completely unacceptable. I also can't get through to anyone. I was on hold for 30 minutes today.
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
19 Sept 2024, 13:49Dear Riaan
Thank you for your message. I have escalated your complaint to the Fund Managers for further assistance.
Kind regards
Mvdm
Thank you for your message. I have escalated your complaint to the Fund Managers for further assistance.
Kind regards
Mvdm
Best regards,
Momentum (SA)'s reply19 Sept 2024, 13:49
Official
Dear Riaan
Thank you for your message. I have escalated your complaint to the Fund Managers for further assistance.
Kind regards
Mvdm
Thank you for your message. I have escalated your complaint to the Fund Managers for further assistance.
Kind regards
Mvdm
Best regards,
RG
Riaan G's updateReviewer Update
19 Sept 2024, 14:23Thank you, but I'm not holding my breath to be contacted anytime soon. At the moment my feeling is that we are just a number and that we are an inconvenience. Also feel that Momentum does not want to pay out my money although it probably in the bank account. Guess if I don't hear back or am paid out by tomorrow I'm contacting the Ombudsman. It's not you customers problem that you are not able to do you processing.
RG
Riaan G's update19 Sept 2024, 14:23
Reviewer Update
Thank you, but I'm not holding my breath to be contacted anytime soon. At the moment my feeling is that we are just a number and that we are an inconvenience. Also feel that Momentum does not want to pay out my money although it probably in the bank account. Guess if I don't hear back or am paid out by tomorrow I'm contacting the Ombudsman. It's not you customers problem that you are not able to do you processing.
Momentum (SA)'s replyOfficial
19 Sept 2024, 14:35Dear Riaan
Thank you for your message. I have forwarded your comments to the Fund Managers for their information.
Kind regards
Mvdm
Thank you for your message. I have forwarded your comments to the Fund Managers for their information.
Kind regards
Mvdm
Best regards,
Momentum (SA)'s reply19 Sept 2024, 14:35
Official
Dear Riaan
Thank you for your message. I have forwarded your comments to the Fund Managers for their information.
Kind regards
Mvdm
Thank you for your message. I have forwarded your comments to the Fund Managers for their information.
Kind regards
Mvdm
Best regards,
RG
Riaan G's updateReviewer Update
20 Sept 2024, 10:03No one has contacted me yet. What is going on?
RG
Riaan G's update20 Sept 2024, 10:03
Reviewer Update
No one has contacted me yet. What is going on?
Momentum (SA)'s replyOfficial
20 Sept 2024, 12:09Dear Riaan
Thank you for your messages.
I do apologize, there is currently a delay due to the high volumes. I have escalated again.
Kind regards
mvdm
Thank you for your messages.
I do apologize, there is currently a delay due to the high volumes. I have escalated again.
Kind regards
mvdm
Best regards,
Momentum (SA)'s reply20 Sept 2024, 12:09
Official
Dear Riaan
Thank you for your messages.
I do apologize, there is currently a delay due to the high volumes. I have escalated again.
Kind regards
mvdm
Thank you for your messages.
I do apologize, there is currently a delay due to the high volumes. I have escalated again.
Kind regards
mvdm
Best regards,