lncompetence and apathy further delays my claim

My provident claim was submitted the on 3 February 2015. The claim form, including the completed employers portion, was resubmitted. An email confirming this was was sent by HR consultant, Shaakira Samaai from Amazon. <br> <br> Mbulelo Nobakada confirmed receipt of the completed claim on the 11th February 2015. I then called customer service who confirmed this and told me my claim status was processed and I could expect payment in 7 to 10 working days. I called yesterday (25/02/15) and was told by one of your consultants, my form is incomplete and momemtum is awaiting the completed claim forms to proceed with my order. This is ridiculous! I explained that has already been dealt with. This consultant's response is I'll email my manger and your claim will be processed in 7-10 working days.<br> <br> I find that totally unacceptable. The fault lies with you and I should not be inconvenienced or prejudiced as a result. I am not prepared to accept a further delay of 7-10 days. You should have better systems in place that tracks new documentation received. I need my claim expedited as I expect my claim processed and payed out by no later than Friday (27 Feb).<br> <br> Boitumelo Tselane.