JM
Jeffrey M
1 reviews | Active since Apr 2019
06 Apr 2019, 13:18
Living 'dead man's' endowment redemption nightmare
I am being harrased and inconvenienced no end in the process of redeeming my endowment policy. Each time new paltry reasons are given for missing promised payment deadlines. I am made to feel like a ********* throughout as and ehen I make them aware of deadlines missed. This infuriating drama underscores my point of the lack of physical contact centres for such purposes especially in townships, to prevent the email and call centre experience where one is subjected to humiliation, interrogation and insult of preposterous degrees to access your dues for the lack of personal contact - to the extend that I dread the same harrasment in withdrawing my remaining large investment with Momentum
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Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
08 Apr 2019, 07:25Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply08 Apr 2019, 07:25
Official
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s replyOfficial
08 Apr 2019, 13:59I have investigated this matter and have now received confirmation that the proceeds has been released. It should reflect within two hours in your account. The matter has been taken up internally to prevent future delays.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply08 Apr 2019, 13:59
Official
I have investigated this matter and have now received confirmation that the proceeds has been released. It should reflect within two hours in your account. The matter has been taken up internally to prevent future delays.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
JM
Jeffrey M's updateReviewer Update
08 Apr 2019, 16:00Proceeds received; though the foul aura of humiliation still lingers and I'm still awaiting contact from your managers?
No customer should endure the degradation and insults meted me for the lack of accessible personal application contact points on your part - to this end I'm escalating to SA Human Rights Commission for relief. ☹️
JM
Jeffrey M's update08 Apr 2019, 16:00
Reviewer Update
Proceeds received; though the foul aura of humiliation still lingers and I'm still awaiting contact from your managers?
No customer should endure the degradation and insults meted me for the lack of accessible personal application contact points on your part - to this end I'm escalating to SA Human Rights Commission for relief. ☹️
JM
Jeffrey M's updateReviewer Update
03 Jun 2019, 02:39Since I received payment in April 2019, after considerible discomfort/inconvenience/harrasment, I still to date await formal conclusion of the payment process by way of a statement of account of how the proceeds were derived, for transparency, revenue services submissions and common ethical business priniciples - in line with the Treat Customers Fairly (TCF) best practice code.
Is it assumed, that in the normal line of business at Momentum, that the problem is resolved once payment has been effected - scary, in the least?
Is it assumed, that in the normal line of business at Momentum, that the problem is resolved once payment has been effected - scary, in the least?
JM
Jeffrey M's update03 Jun 2019, 02:39
Reviewer Update
Since I received payment in April 2019, after considerible discomfort/inconvenience/harrasment, I still to date await formal conclusion of the payment process by way of a statement of account of how the proceeds were derived, for transparency, revenue services submissions and common ethical business priniciples - in line with the Treat Customers Fairly (TCF) best practice code.
Is it assumed, that in the normal line of business at Momentum, that the problem is resolved once payment has been effected - scary, in the least?
Is it assumed, that in the normal line of business at Momentum, that the problem is resolved once payment has been effected - scary, in the least?
JM
Jeffrey M's updateReviewer Update
26 Jun 2019, 10:28Please be advised that I still have to date not received my closing statement of account related to my endowment policy.
JM
Jeffrey M's update26 Jun 2019, 10:28
Reviewer Update
Please be advised that I still have to date not received my closing statement of account related to my endowment policy.