Living Annuity

On 21 October I emailed Momentum with a query regarding information which was no longer reflected in my quarterly annuity statement. The reply was so poor that I had to email the company the second time. In the absence of a satisfactory reply I 'phoned Momentum and spoke to Eleanor and told her my 'problem'. She put me on hold for 20 mins and eventually came back and told me the information was available, although not reflected on my statement. She undertook to email it to me. This email never arrived and some days later I was asked to rate her service. I gave her low points. A few days later an official phoned and inquired about the poor rating. I explained my reason and he undertook to come back to me with the info I required. More than a week has passed and nothing but silence from Momentum. No wonder their rating is 2.8 / 10. This poor service can only be attributed to the present batch of staff as, when I first invested with the company almost 20 years ago I received excellent service from them. Regrettably the staff that I learned to know then have all been replaced seemingly by people who just do not understand the concept of service.