Lintle Plaakie can't do her job

I am extremely disappointed and frustrated with the way my claim has been handled by Momentum and the administrator assigned to my matter, Lintle Plaakie.

I originally logged my claim on 30 June 2026. Since then, I have made numerous calls and follow-ups in an effort to obtain an update and have my claim resolved. Despite the amount of time that has passed, I have still not received a satisfactory resolution.

I was initially advised that the normal process could take approximately 26 working days. I continued to follow up because the process was taking longer than expected.

On 13 August 2026, I was given specific information regarding the processing of my funds. I was advised that the deinvestment of my funds would take approximately 5–7 working days, followed by 48 hours for the tax process and another 48 hours for the payment to be processed.

Based on these timeframes, I reasonably expected my funds to have been processed today.

However, today, 27 August 2026, I contacted Momentum again and was told that there had apparently been no deinvestment done. I would like Momentum Lintle Plaakie, to urgently provide:

A clear explanation for why my claim has been outstanding since 30 June 2026. Confirmation of the exact current status of my claim. Confirmation of what actions have actually been taken by the administrator. Confirmation of whether my funds have been deinvested and, if not, why this has not happened. An explanation for the 5–7 working day timeframe I was given on 13 August 2026. An explanation of the additional 48 hours for tax and 48 hours for payment that I was advised of. A firm and realistic date by which my funds will actually be paid. I should not have to continuously chase Momentum and its administrator for information regarding my own funds. I also should not be given one set of timeframes and then be told something completely different weeks later.

At this stage, I am no longer satisfied with being told that my matter has been escalated. I require accountability, accurate information, proper communication and an urgent resolution.

I expect Momentum to investigate this matter properly and provide me with a clear written response and a definite payment date.