Life insurance what a big struggle

I do not receive any feedback from my broker. I took out life insurance about 2 months ago and still the money does not go off from my account, meaning my policy is not active. I phoned 5 different people from momentum to figure out what is going on and no one can assist me. First I had problems with momentum for a claim(luckily it is sorted now after I complained) now it is with life insurance. Why is it that I always have to complain first before action is taken?

According to my momentum app the first amount was suppose to go off the 1st of march now on the app it has changed to 1st of april?