Life cover claim

Item: Momentum (SA)
Rating: 1
Author: DESIREE C

I have submitted my claim on the 20th of Jan an received an automated email that an assessor will call in 48 hours. No one has called me I sent an email again on Monday again still waiting for 48hrs but no will bother calling mum passed away in Dec 7th and still not even a comforting received for our loss beside making our life miserable with pain.

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

28 Jan 2021, 09:21

I am sorry to hear that your claim experience was an unfavorable one. I have referred your posting to our claims manager who will make urgent contact with you.

Kind regards
MC

Momentum (SA)'s reply28 Jan 2021, 09:21

Official

I am sorry to hear that your claim experience was an unfavorable one. I have referred your posting to our claims manager who will make urgent contact with you.

Kind regards
MC

Momentum (SA)'s replyOfficial

28 Jan 2021, 11:11

I received confirmation that the manager has made contact with you and that the claim is receiving urgent attention.

Kind regards
MC

Momentum (SA)'s reply28 Jan 2021, 11:11

Official

I received confirmation that the manager has made contact with you and that the claim is receiving urgent attention.

Kind regards
MC

Momentum (SA)'s replyOfficial

30 Jan 2021, 14:48

Please note that the claim payment has been finalised as discussed. I will provide you with a copy of the payment letter as soon as I receive it.

Please note that we have not received an ID copy of the Executor of the estate.

Kindly provide us with the above.

Kind regards
MG

Momentum (SA)'s reply30 Jan 2021, 14:48

Official

Please note that the claim payment has been finalised as discussed. I will provide you with a copy of the payment letter as soon as I receive it.

Please note that we have not received an ID copy of the Executor of the estate.

Kindly provide us with the above.

Kind regards
MG