Life cover 42% up from Jan22 to Apr23 (still waiting on response) & Fitness Assessment refund with HealthSaver

Good day

I've recently discovered that my Life cover has gone up 42% from Jan22 to Apr 23 (3 increases).

I've contacted you guys numerous times regarding this, you never give the correct information the first time, after every reply I must wait 48-72 hours to get a response. I've even asked for a Momentum financial advisor to contact me cause your responses are so bad and after a week he forwarded a response he got from Momentum and you guys just took the last increase and said my premiums didn't go up with 42%.... that is after I SPELLED out the period numerous times. I still haven't gotten any answer since last week after I had followed up AGAIN from my new Momentum Financial Advisor.

Second query I got is about my Fitness Assessment. I did it on the 2nd of October, I paid via EFT and now I'm trying to get it refunded with my Health Saver. It seems that this is impossible to do via the normal claims path. I got an error 764 on my claims statement. Unsure what they want more from the Fisio as the person is on your Momentum Multiply list! The results were in after I finished the fitness assessment. I sent through the invoice and my proof of payment to claims, but all of these documents and the fact that my fitness assessment results were uploaded and processed immediately doesn't constitute to me getting my funds refunded to me from my OWN SAVINGS ACCOUNT. Also something that is so exceptional (very sarcastic) is that I'm trying to get supporting information from my Momentum & Multiply online profile regarding my fitness assessment, but as Murphy's Law would have it, I can't access my fitness assessment results on my profile (the page just shows a red M in the middle which keeps loading) and your online chat bot is getting errors after every response I give (I have screenshots and downloaded the transcript).

Please get back to me regarding these two queries.

Thank you.