Lies, Lies and total incompetence

I have been a Momentum Multiply client for a number of years. I can count on the fingers of my one hand the number of months that went by without me having a problem with Multiply. The latest issue is that I have received notification that my Healthy Heart Score expired on 11 January 2018. The problem is all the relevant readings (blood pressure etc.) only expires in April 2018.

I have tried to contact the multiply call centre on the 11th of January but after 40 minutes of holding I was unable to get through to a consultant. I've tried again on Friday, 12 Jan, and finally spoke to a consultant. I explained my issue to him and he promised to call me back before the close of business. Needless to say I haven't heard back from him. After another call to the call centre a second lady told me that they are still working on my problem but will give me feedback on Monday 15 January.

Monday came and went and still no word from Momentum. I had to call them a THIRD time on Tuesday 16 January to try and get some feedback. This time I spoke to a lady called Lerato. I was again promised feedback and a call from their manager to explain why the problem exist.

Three telephone calls and two email later and I still haven't heard from Momentum Multiply and my issue still persists.

WHY MAKE PROMISES IF YOU HAVE NO INTENTION OF KEEPING THEM???? I still have to pay you monthly premium despite not receiving any benefits!!!

To call the whole of Momentum Multiply *********** will be to much of a compliment for a utterly useless bunch.