*****/TERRIBEL SERVICE: DAVID STRYDOM (MANAGER), MOHAMMED GAVI, SIVIEW CEVISA

<p>I recently moved my medical aid/multiply to my partners name (December 2016). I was assured that the process would be quick and hassle free. THIS WAS NOT THE CASE.</p> <p> </p> <p>One unsuspecting day I went to gym, only to be told that i cannot enter, as my membership has been cancelled. I assured Virginb Active this was not the case. They let me in. The next day I called Multiply to query this. They told me that they would sort it out. I should give them 24-hours. I did and it was not sorted out. I called again, and they said they would esculate the matter, and get back to me.</p> <p> </p> <p>FAST FORWARD TO JANUARY:</p> <p> </p> <p>I had still not recieved any feedback. I thought let me load a query to so that they can call me back. I am still waiting for a call back.</p> <p> </p> <p>I was able to gain entrance into the gym for the last part of January</p> <p> </p> <p>FAST FORWARD 1February:</p> <p> </p> <p>My account was debited to the amount of R1100. I got a fright because a day or two prior to this i recived a message that my gym fee would go off, and that i would pay R500 (i thought this was a bit high, as i normally pay around R380). I called to query. After waiting a good 20 min for someone to answer, I recieve "assistance". I am told that they are sorry for this, but the fact that i cancelled mmy policy, they needed to charge me an activation fee - i did not cancel</p> <p>They further told me that R500 odd was due to me not meeting my normal gym quota of 13+ days - i was barred for most of the month, so i was unable to meet this quota.</p> <p> </p> <p>They further inform me that the rest is for February -- note this is the beginning of Feb, so please tell me how they are able to charge me for somthing i have yet to use.</p> <p> </p> <p>The advisor tell me he would esculate and give me feedback. No feedback.</p> <p> </p> <p>I call in again and more empty promises ensue. I get told January will be discounted etc etc. No feedback.</p> <p> </p> <p>Eventually i call again, but this time I ask to speak to the manager -- DAVID STRYDOM. He is busy (surprise) but he will give me a call back. Evntually a week later i get this call. I axplain the process for the n-th time. He assures me he will get back to me FRIDAY 10th February. I say thank you.</p> <p> </p> <p>Friday came and gone. NO FEEDBACK.</p> <p> </p> <p>It is now Monday 13th February. I have not been abvle to gain access to the gym, because according to them I have not paid them.</p> <p> </p> <p>The fact is I have been charged for services i have not been able top use (DECEMBER/JANUARY), charged for something i was yet to use (FEBRUARY), and will default my discount again as I have not been able to gym up until now. In addition to ALL OF THIS, the effort and stress regarding me having to call MOMMENTUM back every single day to recieve feedback has left me exhausted.</p> <p> </p> <p>The fact is, it is impossible to gain any sense of fairness from MOMENTUM, as they clearly do not care about their clients. They only care about taking our hard earned money. We are unable to cancel their services becaus ethey force a 40% cancelation fee on early termination. So ONE IS LEFT WITH A BELOW GRADE INSURER WHO CONTINUALLY TAKES MONEY FOR SERVICES NOT RENDERED, AND ONE IS FORCED TO SMILE AND TAKE THE PUNISHMENT.</p> <p> </p> <p>I am bitterly dissapointed in them. I will move EVERY SINGLE POLICY MYSELF AND MY PARTNER HAVE WITH THEM. I WILL NO LONGER SING THEIR PRAISES.</p> <p> </p> <p>LAST NOTE> If my business was averaging a scoring of 3-stars, i would do my utmost best to give my clients better service, at the VERY LEAST.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>