Let your word be your honor

Momentum received my disability claim on 244 October 2018. However I have been boarded since the 14 August. There documents advised it takes 10 working days to process the claim. So I waited for the 10 days to pass, gave it an extra few days and called back. I was advised it is still with the assessors I need to call back the Monday. I called on Monday was told to call back on Wednesday. I then called on Wednesday was told to call on Friday. I then called in Friday was told to call back the following Monday. By then I was frustrated, I haven't received an income since September. I'm spending money on long call queues that I dont have and no one can advise me what is happening. I then requested to speak to someone higher and was promised a call back by the assessor working on my case. The call back took place and my claim was approved. I was advised it now takes 3 to 5 business days for the payments department to calculate and release the funds . This was over 2 weeks ago. Since then I have spoken to. Derrick and a Cherry's in the payments department that have promised me feedback and I have never heard back from either after raising my concerns. Call backs are promised and never done. Timelines are given and not honoured. It's enough that I am facing a deadlly chronic illness that I have to spend my time speaking to associates that clearly doesn't understand the importance and humanitarian aspects of there jobs. There is no compassion or eagerness to assist. Instead you made feel like a burden for chasing g money that is due to you.

I am horribly disgusted and saddened by the way my claim has and is being treated. When I am given Info from momentum, I pass this on to my debtors and those that I am financially responsible for. So if they don't honor there word automatically I am not able to honor mine.

These are people's lives you dealing with. Not just paperwork.

Zenath