LEE-ANNE attitude (BAD CUSTOMER SERVICE)

I received an SMS from Momentum and I called in to find out what the issue was. The person by the name of Lee-Anne who was assisting me was not listening to what I am telling she just want me to understand her side that I owe though I have paid at the gym firstly. My debit orders go through every 25th of the month and she tells me she cannot help me when I owe irrespective that I explain that I have paid at Virgin Active Meyersdal and how the gym and Momentum how they work or feed each other information.<br> <br> I do not expect people to send SMS and say call when you call they tell you they cannot help you because you owe. Even if you explain that it would not be my duty to be chasing what you guys do with Virgin Active.<br> <br> I am really disappointed with this whole thing because these agents need to learn to listen because I cannot just say I paid meanwhile I did not and the SMS runs on the 22nd but I get paid on the 25th with the girls only a week since they joined the gym. I have also specified at the gym that all debit orders should go on the 25th and now what more should the agent be given more to understand that I paid separate transaction. Contact Melanie at Meyersdal VA.