Lax attitude to resolution of continuous complaints regarding active days

I have now written 8 emails, phoned twice and sent a chat messages to Momentum over the last three weeks regarding missing active days as well as weekly wins wins which means the system does not accurately apply weekly and monthly wins to my account. The reference numbers I have are 412115, 410108, and 413359. Thus far the responses from Momentum has been very sp**** with limited resolution and a continued disfunctional system. The same issue has now cropped up on my wife's profile which means I have to now start fighting on two fronts. I cannot understand why no responses are forthcoming and why no resolutions can be found.