Lack of transparency regarding the underwriting process (and disputing underwriting decisions)

Item: Momentum (SA)
Rating: 1
Author: Mduduzi M

Sent through additional requirements to show that an exclusion was incorrectly app****. 3 weeks later no response from the broker or his Regional Manager. There is lack of transparency regarding underwriting especially when decisions are being disputed.

Helpful (0)

Replies (4)

Momentum (SA)'s replyOfficial

06 Apr 2021, 09:50

Thank you for bringing this to our attention. The matter will be referred to management in order to investigate and provide feedback.

Kind regards
NH

Momentum (SA)'s reply06 Apr 2021, 09:50

Official

Thank you for bringing this to our attention. The matter will be referred to management in order to investigate and provide feedback.

Kind regards
NH

Momentum (SA)'s replyOfficial

06 Apr 2021, 15:04

We have received confirmation that contact was made with you in order to discuss the matter.

Please accept our sincere apologies for the delays.

Momentum (SA)'s reply06 Apr 2021, 15:04

Official

We have received confirmation that contact was made with you in order to discuss the matter.

Please accept our sincere apologies for the delays.

Mduduzi M's updateReviewer Update

12 Apr 2021, 10:01

I've spoken to 2 people (Adele and Marius) from Customer Services. Nothing much has happened. Last person I spoke to being Marius, promised to call me back on 07/04/2021 after he has done thorough investigation, so far no feedback. I emailed the documents for Adele's attention only to be asked for a policy number 2 days later.

Mduduzi M's update12 Apr 2021, 10:01

Reviewer Update

Momentum (SA)'s replyOfficial

12 Apr 2021, 10:09

Thank you for your comment, the matter will receive urgent attention.

Momentum (SA)'s reply12 Apr 2021, 10:09

Official

Thank you for your comment, the matter will receive urgent attention.