Lack of transparency, provident fund payout not paid, Momentum not respecting my time and resources to be fighting for my money. for

Is Momentum going to ignore the fact that almost every complaint on hellopeter is about the funds at work department. My claim was submitted on the 30th September 2024, I called on the 17th of October to understand what was going on nothing had been done, I was then promised to get a call back and that too didn't happen, called on the 22nd of October and that's when all the documents were received i mean it is our airtime that we use to be kept on hold for hours. I received texts regarding applying for tax directive as well provident fund being on the payment step its been 3 weeks now that I have been following up. Not so helpfull call centre agents are forever excalating the matter to who, no one knows. It's just lies after lies. An administrator by the name of Lesedi said she had excalated the matter to IT since she claims to be getting an error when she has to process the payment of which you can tell that another way of her trying to push you away, and to also have the nerve to say IT can only give her feedback after 3days. Why should it be my problem and that i suffer for what belongs to me and the company as whole sees this as not a problem to fix urgently. I can't be waiting for almost 3months for a provident fund pay out from such a big company that has a so called big reputation. Gard!!