Lack of transparency from Momentum Multiply

<p>I joined the Momentum Multiply program in May 2016. I was then informed by a consultant that I need to see a Biokeneticist in order to receive a full 80% discount off my gym membership and move a level up from Bronze to Silver on the rewards program. I saw a Bio for my fitness assessment in August 2016 and Multiply only issued my points in October 2016 (the assessment points last for 6 months).</p> <p>I then added my partner onto my rewards program in November 2016 and was only informed that he has to have Momentum cover (which he has). I thereafter received a congratulatory email from Multiply stating that I will be carrying my points and Silver status into the 2017 New Year. I logged onto my Momentum Multiply account on Monday 16 January 2017 and realised that I was downgraded from Silver to Bronze without any notice hence I had paid a steeper gym fee in January 2017. I called the call centre multiple times and was told that the reason for the downgrade is because I added my partner onto my membership. I didn’t accept this excuse as it was not communicated to me and that “everyone’s points refresh in the new year” - unsatisfied, I then was told that a Manager would call me – till date I am still waiting for the call. It is not fair that I lost my hard earned points and no one is willing to assist me. I completed questionnaires and payment for getting a fitness assessment from a Bio will come out of my own pocket.</p> <p>Upgrading your membership with momentum is near impossible especially through the questionnaires as they ask you to validate all of your answers. After completing the security questionnaire I was asked to upload 15 validation documents (including a picture of my dogs and the neighbourhood watch man- Seriously!). I really thought I would be saving but the lack of transparency costs more than living without a rewards program.</p> <p> </p>