Lack of skills - Momentum staff disability department

I used to work for Momentum, was put on disability within my occupation 13 years ago. I receive Momentum disability and every year I have to adhere to their yearly claim review process. This complaint is but just a fraction of issues I have had before with the staff disability department and their administrators. The lack of due diligence on their part, and their phone skills are something to behold. In this instance the disability claims administrator is Nosipho Kraba, who contacted me on 2 Sept 2025 to let me know that I did not respond back to their email sent weeks before this call. I was told by Nosipho Kraba that should I not adhere to their request; my disability claim will be suspended after a month. I got so fed-up with not getting a chance to speak that I cut the call short. So, here is the catch! The email was sent from Momentum, requesting documents, on 13 Aug 2025. On 14 Aug 2025, I responded back with correspondence to Momentum's staff disability email address ***, as they requested, but for attention Candice de Wet, who is the claims coordinator and the person who sent me the email. It rips the life out of you when you receive calls like this and gets told your income might be suspended! It makes someone angry if they did what was required but receive a call from an administrator who speaks like they are of an authority figure without correct facts and tell you things that will upset anyone. It cuts deep if I think that I used to work for Momentum and held the standards high just to sit back now and laugh about the service and support being provided today!