1 reviews | Active since Mar 2009
Lack of service and professionalism
<p>My wife and I have a few policies with Momentum and we no longer have a broker and want to discuss the policies, so my wife emails Momentum about 3 weeks ago - no response. She then visits their website 2 weeks ago and converses with someone on Momentum Chat who promises that a consultant will contact her. No body does. WHAT DO WE HAVE TO DO TO GET SOME SERVICE???!!! Do consultants focus only on new business - is existing business not worth looking after?</p>
Thank you for taking the time to inform us of your concerns. I am truly sorry for the dissatisfaction experienced.
I will need to confirm some information before I can refer your request to our Financial Planning Division to assist you. Hence I will be sending you an separate e-mail for this purpose.
Kind regards
CK
Thank you for taking the time to inform us of your concerns. I am truly sorry for the dissatisfaction experienced.
I will need to confirm some information before I can refer your request to our Financial Planning Division to assist you. Hence I will be sending you an separate e-mail for this purpose.
Kind regards
CK