Lack of service

<p>I have been retrenched from my employer in October. I got the withdrawal form & sent all the documents through. I have been emailing Fundsatwork, clientcontactcentre with no luck. I mailed to confirm if docs are received & they should advise when will they begin processing my claim . I have been emailing every second day with no luck, nobody responded to any of my mails until yesterday I received an sms stating docs are received for further queries I should contact the call centre. I requested the November statement & the claim amount yet no feedback. I also need to know how long will it take to get the money but all I get is automated reply advising they will be closing for holidays. I don't have money to call the call centre to follow up reason I have been sending mails but then nobody responds. This is so frustrating.</p>