Lack of service

On 19th September I asked Momentum to cancel my policy and pay out all monies owed to me. I send in the relevant forms. On the 26th September I contacted Momentum only to be told that there were two outstanding forms which I did not sign. I signed and sent through the forms. I followed up with a telephone call to find out if everything is in order. It was. On 6th October I called them once again only to be told, they have all the forms but have not started working on them. This morning I phoned, I was told that they had not yet received my forms, I told them they were submitted and confirmation received. I have commitments that I need to honour and cannot accept this poor service from a "reputable" company. Either employ people that compliment your company or get rid of them. I will never ever have anything more to do with Momentum.