LACK OF QUALITY OF SERVICE

Can someone please explain to me why we are paying for a 7-day income protector benefit to ensure we can cover our costs but then your Team takes their sweet time to process this and tries everything in your power to prolong long this?

We are self-employed and dependent on this benefit when we become critically ill, to ensure we have money to pay the basics but yet you are not interested in our well being, rather your own pocket.

And on top of this, you want to state it can take up to 6 weeks and all payments to momentum still need to be made for this claim to be processed.

Now you tell me how the hell should I pay you if I don't make any money to do so and you are taking your time to process this claim?

This is absolutely pathetic!!!!!!