Lack of empathy and very poor service.

I submitted my tax return last year and was informed by SARS that one of my IRP5 docs was incorrect. I asked Momentum Annuities to check if they could find out what the issue was. They said there were no probelms. I then went to SARS and they confirmed that one of the Momentum IRP 5 docs was incorrect - the amount on the IRP 5 provided to me was different to the amount provided by Momentum to SARS. (Why could Momentun not pick this up from their system?!) I have asked Momentum Life Annuities to please sort this out. They referred it to the Momentun tax office and I am still waiting to be notified that they have amended the information sent to SARS. I am unable to resubmit my return until this is resloved and SARS is charging me a monthly penalty for the late return. I was sent a client satisfaction survey by Momentum - I listed my grievances - I have heard nothing...