Lack of communication from Momentum Funds at work regarding my provident fund

I left my previous company end of Sept 2022 and in October the momentum provident fund (funds at work) team were to transfer my funds to another fund where I was going to work but 6 months later the funds were not transfer. The team did not communicate the delay until I emailed to find out and they said it was the receiving fund that was delaying. In April I advised them to pay to my bank account. I'd like the withdrawal option. They requested my documents that I've sent on the 14th of April. I have been emailing them asking when should I expect the money to be paid into my bank account. At first I got feedback from Michelle saying she will ask the administrator processing my claim to urgently follow up and provide feedback, that was on the 4th of May and I've been following up and being simple ignored.

It makes me wonder if it was really the receiving fund that was delaying the process as since the 14th of April when I sent them the document I haven't received any confirmation of when my money will be paid. It seems the fund doesn't want to pay this money at all. Just complete silence from the Momentum Funds at work team. Rachel, Michelle, anyone.