LACK OF COMMUNICATION FROM MOMENTUM

Not all of the required information is requested in the correspondence and this results in the client being given the run around trying to phone a number that is not answered. Consulting the website for an alternative number. Being told that the number I have dialled is the wrong number. Being transferred to a new number and going back into the original queue that I did not get answered on in the first place.

Only when I vent my frustration at some poor person who actually does bother to answer the phone, who then has to physically go to the consultants desk cause he is not answering the phone, do I manage to speak to a person about my claim, only to discover that you are looking for a copy of my ID, not my husbands that you keep asking for, as well as there is a form to sign to put the money into my account as my husband shares my account (had already indicated this in my email correspondence on more than one occasion).

Momentum, make your requirements clear, provide telephone numbers that someone will actually answer, and put these phone numbers on your correspondence. Also provide an opt out of your automated system so that you can at some point speak to an actual person!

Not impressed at all!

Apologies though to the staff that I 'vented' at today. They didn't deserve it, but I wouldn't have got to that level of frustration if I had been given clear instructions on what you actually needed from me, and if I had been actually able to get through to the correct people telephonically.