CC
Clive C
1 reviews | Active since Sept 2020
11 Aug 2022, 09:47
Lack of communication and delayed service
I have lodged a dread disease claim after a health issue in May 2022. It is August 11, 2022 and every time I have to call in to Momentum to look for feedback and its apparently still with an assessor. the service from momentum is appalling. Didn't expect such disgusting service from an insurer of this influence in SA. In the meanwhile premiums are still being faithfully paid
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
11 Aug 2022, 09:55Dear Clive
Thank you for informing us of your concerns, and please accept our sincere apologies for the delays experienced. The matter will be escalated to a manager for assistance and feedback.
Kind regards
NH
Thank you for informing us of your concerns, and please accept our sincere apologies for the delays experienced. The matter will be escalated to a manager for assistance and feedback.
Kind regards
NH
Momentum (SA)'s reply11 Aug 2022, 09:55
Official
Dear Clive
Thank you for informing us of your concerns, and please accept our sincere apologies for the delays experienced. The matter will be escalated to a manager for assistance and feedback.
Kind regards
NH
Thank you for informing us of your concerns, and please accept our sincere apologies for the delays experienced. The matter will be escalated to a manager for assistance and feedback.
Kind regards
NH
CC
Clive C's updateReviewer Update
11 Aug 2022, 10:10Thank you for your response an lets see if the claims department is as quick
CC
Clive C's update11 Aug 2022, 10:10
Reviewer Update
Thank you for your response an lets see if the claims department is as quick