Lack of Communication

Last month i app**** For a Investment & Savings Policy At momentum, So The debit order went off on the 1st of September etc, but this is the worst service i think i got at momentum i'm a new client and not even one consultant phoned me back just to assist with a little bit of more information on the product or just to ask if i understand everything or is there anything else they can assist me with. i had to Phone THEM and then they told me that they do not find me on the system as one of their clients... According to my Knowledge I could see everything on my online profile etc but there is nothing.... This is so Poorly. And i now regret using Momentum.. still today i do not know whats going on.. i just once receive a email about the investment and Savings stating i now have a policy with them but i do not understand half of it because i'm still waiting For a little more feedback.. But i hope someone will get in touch with me to cancel this and Give my money back and i will take it else where. So Unhappy... And now i have to search all over again for someone who gives their clients just a little more Confidants, and Trust.