1 reviews | Active since Apr 2023
Kerry Hilton - Momentum Funds At Work - Does Not Want To Work
I filed for my funds at work transfer on the 24th of July. I decided to give Momentum time to work through the claim as they acknowledge receipt of the claim. And the website said 26 working days, on the 7th working day I decided to follow up because I was not receiving any updates about the fund being disinvested as it should. When I called into the call center - I spoke to Mxolisi - Mxolisi informed me that my choices had not been actioned yet simply because there was no email address. My claims handler sent an email and I responded immediately so that there was no delay - My claims handler Kerry Hilton did not respond to an email I sent on the 23/07.
I am not sure if it is Kerry Hilton that is *********** or if this is the output Momentum aspires to give. I will be moving everything I have on cover with you guys cause this is absolutely ridiculous. This is not an emergencies claim however progress needs to be made.
Can someone from the CENP2 contact me with an update!
Thank you for your message.
Kindly assist me with your identity number in order to assist further.
Thank you in advance.
mvdm
Thank you for your message.
Kindly assist me with your identity number in order to assist further.
Thank you in advance.
mvdm
Thank you for your feedback.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm
Thank you for your feedback.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm
