Just not getting back to me. Poor service
I was charged for gym membership through Multiply although I have cancelled it via email and by phone. I have requested a refund almost 1 month ago and have sent numerous emails. I had a reply a day or 2 after I logged the problem and was told the voice messages must be checked and they will get back to me. 4 weeks and numerous emails and no reply.
Yesterday I threatened to list it on Hello Peter if no feedback by today 23 Aug lunchtime. Romelia Fransman mailed me back and asked for my contact number as they did not have it on file. I rep**** that it is on my electronic signature on my mail, but supp**** the number anyway again.
Needless to say, no one bothered to phone me.
Hopefully I will get some feedback now!
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I received confirmation that your gym benefit has been cancelled and that the refund will be in your account within 2-3 working days.
Kind regards
Michele Coetsee
I received confirmation that your gym benefit has been cancelled and that the refund will be in your account within 2-3 working days.
Kind regards
Michele Coetsee