Just a number , No feedback or service

When I worked for my previous employer I was part of Momentum Funds at work a day or two after I resigned , I logged in to ask for my lump sum to be paid out , as I was waiting for communication from Momentum or my previous employer . The day I received the link I immediately logged in , I was given two options - Reinvest or get the Lump sum , I opted for the lump sum to be paid out. I received Notification that some one will contact me as they received my notification for the lump sum to be paid out , a few days went past , and no feed back, I then called and received a notification that I need to submit my divorce documents as that was specified. I told the assistant , I got divorced on the 8th of August 2018 and the policy was taken out or went live in December 2018 My Policy has got nothing to do with my divorce. I was then told that it is just a process and they need my divorce documents , I then sent the Decree of divorce to Momentum , A few days went pass and still no feed back, I called again and I was told that document is not sufficient , they need the divorce order, I then has the same conversation with the assistant and was tld its just a process . I sent them the requested document , and was just hoping that the whole process would be finalized. A few days went by and still no feedback , I called and was told response time is 24 hours . But They are going to follow up and give feedback before the end of that day - a weekend and 2- 3 days went passed and still no feedback , I called again today after numerous emails and phones calls , I even put a complaint in Momentum's website , I was told that my divorce document is not correct they will let them know if it is binding or not , they will let me know before the end of today. I called again and said I am not sure what my divorce has got to with my policy, I got divorced in August - the policy went live in December that is 4 months , She then said that she will bring this under Legals attention .

I am not sure why this is taking so long or what the hold up is , it just feels that I am just a number and not a client , If this is they way that Momentum does business and looks after their clients , i will never ever do business with Momentum again