It’s been an incredibly frustrating experience dealing with Momentum regarding my late father’s retirement policy. My father passed away 7 years ago, and we submitted a death claim about 5 years ago. Momentum kept requesting additional documents — many of

Dear Angela,

Thank you for bringing your concerns to our attention. We are truly sorry for the service experience you had. 
Please accept our sincere condolences for your loss.

In order to refer the matter to the correct department for assistance, kindly provide a policy and identity number of the policyholder.
You may add this information under a private reply.

Thank you
Kind regards
NH